Useful Information
Useful Information


For help and advice with any aspect of choosing and sending a gift, please contact Member Services via our online enquiry form, talk with our advisers online in real time using our live chat or call 01438 741177.

Alternatively, take a look at the information below to answer any questions you may have.

Opening times

Opening times



Key dates

Key dates

Useful information

Useful information

Opening times over Christmas

To view our opening times prior to the dates mentioned above, please visit our contact us page.

Member Services
from 1st - 22nd December

Member Services

Monday to Friday: 8am-9pm
Saturday: 9am-5pm

Open on four consecutive Sundays (11am-4pm):
1st, 8th, 15th & 22nd December

Christmas Eve: 8am-4pm
New Year’s Eve: 8am-4pm

Cellar Showroom
from 9th - 24th December

Cellar Showroom

Monday to Friday (Extended opening times): 9am-6pm
Except Thursday: 9am-7pm
Saturday: 9am-5pm

Open on four consecutive Sundays (11am-4pm):
1st, 8th, 15th & 22nd December

Christmas Eve: 9am-4pm
New Year’s Eve: 10am-4pm


Christmas Day

Boxing Day

New Year's Day

Back to normal opening hours from Friday 27th December, 2019

Key Dates

Channel Island Groupage deadline for delivery in time for Christmas
8pm, Thursday 31st October

Export orders deadline, including Corporate orders for overseas
8pm, Monday 25th November

Deadline for export (groupage) orders to Republic of Ireland
8pm, Wednesday 27th November

Prize Draw deadline
Order for delivery by Friday 6th December

Deadline for Corporate orders
Wednesday 11th December

Delivery of wines from reserves in time for Christmas
Please order as early as possible to avoid disappointment

Last order date for non-gift orders for delivery in time for Christmas
Please order as early as possible to avoid disappointment

Last order date for gift orders for delivery in time for Christmas
Please order as early as possible to avoid disappointment

Deadline for removing wines from reserves for collection from the Showroom in time for Christmas
Midnight, Sunday 22nd December

Deadline for Showroom pre-order for collection on 24th & 27th December and thereafter
Midday, Monday 23rd December

Useful Information

Food & Wine Matcher

Food & Wine Matcher

Our popular food and wine matcher can help you find the right wine to pair with your roast turkey, goose or even Christmas pudding! Give it a try and find the perfect wine for your Christmas feast.

Showroom Services

Showroom Services

Whether you want to hire glassware, ask for advice or take a look at our stunning Christmas displays, see here for our list of Cellar Showroom services.

Order Form

Christmas Gifts Order Form

Do you need an extra copy of the order form? Find it here.

Want more inspiration?

Sign up for a carefully-curated selection of recipes, guides, in-depth expertise and much more.

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4.4. Cookie Policy

By using The Wine Society website, you agree to cookies being used in accordance with the policy outlined below. If you do not agree to this, you must alter your browser settings to turn off cookies or block those types which are unacceptable to you or cease using the website.

The Wine Society uses cookies to enable easy navigation and shopping on the website. We take the privacy of all who use our website very seriously and ensure that our use of cookies complies with current EU legislation. The following guide outlines what cookies are, the types of cookies used on The Society's website and how they work.

You may alter your browser settings to turn off cookies or block those types which are unacceptable to you, but this will cause difficulties when accessing and using some areas of the site. Instructions on how to do this can also be found below.

4.4.1. What are 'Cookies'?

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4.4.2. How do Cookies help The Wine Society?

Cookies allow our website to function effectively. Cookies also help us to arrange content to match your preferred interests more quickly. We can learn what information is important to our visitors, and what isn't.

4.4.3. How does The Wine Society use cookies?

The Wine Society does not accept advertising from third parties and therefore, as a rule, does not serve third-party cookies. Exceptions to this include performance/analytical cookies (see below), used anonymously to improve the way our website works, the provision of personalised recommendations, and occasions when we may team up with suppliers to offer special discounts on goods or services.

The Society uses technology to track the patterns of behaviour of visitors to our site.

4.4.4. What type of cookies does The Wine Society use?

We use the following three types of cookies: Strictly Necessary Cookies
These cookies are required for the operation of our website, enabling you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services like shopping baskets or e-billing cannot be provided. Under this heading, we currently use the following cookies:

  • Authentication Cookie and Anonymous Cookie
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These cookies are used to recognise you when you return to our website and to provide enhanced features. This allows us to personalise our content for you. Under this heading, we currently use the following cookies:

  • Unique User Cookie
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    • This cookie expires after 13 months.
  • Peerius Cookies
    These third-party cookies are used to provide you with personalised recommendations based on your purchase and browsing history. They expire within 4 hours of your visit. Performance/analytical cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information which identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. Under this heading, we currently use the following cookies:

  • Google Analytics Cookies
    These are third-party cookies to enable Google Analytics to monitor website traffic. All information is recorded anonymously. Using Google Analytics allows The Society to better understand how members use our site and monitor website traffic. Authentication Cookie
In order for us to ensure that your data remains secure it is necessary for us to verify that your session is authentic (i.e. it has not been compromised by a malicious user). We do this by storing an otherwise meaningless unique ID in a cookie for the duration of your visit. No personal information can be gained from this cookie.

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All modern browsers allow you to modify your cookie settings so that all cookies, or those types which are not acceptable to you, are blocked. However, please note that this may affect the successful functioning of the site, particularly if you block all cookies, including essential cookies. For example, In Internet Explorer, go to the Tools Menu, then go to Internet Options, then go to Privacy. Here you can change the rules your browser uses to accept cookies. You can find out more in the public sources mentioned below.

4.4.6. Learn more about cookies

4.4.7. Changes to our cookie policy

Any changes we may make to our cookie policy in the future will be posted on the website and, where appropriate, notified to you by email. Please check back frequently to see any updates and changes to our cookie policy.