Frequently Asked Questions
How quickly can you get my wine to me?
When placing an order online or over the phone you can pick a convenient date to suit you. Available delivery dates are as quick as just 48hrs.
Can I order single bottles of wines or mix my own case?
Yes, you can. We’re pleased to say you can now order single bottles or mix your own case.
The product I want to buy is out of stock – will you be getting it back?
Our website will always show you the most up-to-date status of a product. Wines that will come back into stock will show a 'due-in date'. Products which are shown as 'out of stock' are unfortunately no longer available to order. Our Member Services team are on hand to help you select a substitute.
How do I log in to the website for the first time?
To set up your account, you'll need both your share number and the email address you provided most recently to us. If you are unable to find either or both, please email us and we will be happy to help you as soon as we can.
I joined The Wine Society several years ago, how do I reactive my membership?
Once you become a member of The Wine Society, you'll always be a member of The Wine Society: simply use your share number and password to log back into your account. If you've lost your share number and/or log-in details, please contact our Member Services team, who'll be happy to help.
Do you offer an export service?
Yes, we deliver to the Republic of Ireland and to our collection point at Newry. We also deliver to the Channel Islands, EU countries and the rest of the world. Further details and updates are here.
How is payment taken for en primeur wines?
At the time an en primeur order is placed by a member, we verify the card number and get authorisation for the payment (this reduces the incidents of payment failures later down the line). This puts the payment in a pending status (we haven’t deducted the money from the account but the funds have been ringfenced). Once the offer has closed, we then allocate the wines. Once wines have been allocated amongst members and we can confirm the fulfilment of orders, we will deduct the amount owing from the card (up to the maximum amount of what had been ringfenced).
View our current en primeur offers
When will the wines I bought from en primeur offers be arriving?
To view the estimated date of your en primeur arrival please visit our en primeur dates page for the latest updates.
Tasting and Events
Our team is working on a series of virtual events including winemaker tastings, masterclasses with our buyers and regular 'TWS Taste' events for members on our Community. View upcoming events.
Is your Click and Collect service available?
Click and collect is currently suspended until further notice. However, The Cellar Showroom in Stevenage is open and available for purchases and collecting orders.
Can I return my empty boxes?
Our drivers are currently unable to accept the return of used boxes. We encourage you to recycle as you usually would.